FAQs
What is the status of my order?
You can check the status of your order at any time by logging into your account. If you placed your order as a guest, please refer to your order confirmation email and click “View Order” to access your order details.
Order Status Definitions
Awaiting Fulfillment
Your order has been received and is currently being processed. Many items are produced on demand, so please allow time for production, quality inspection, and packaging before shipment.
Shipped
Your order has been completed and transferred to the shipping carrier. Once shipped, you will receive tracking information to monitor your package’s delivery status. Please allow 24–48 hours for tracking updates to appear.
Partially Shipped
A portion of your order has been shipped and is on its way. Any remaining items are still being processed and will be shipped separately as soon as they are ready.
How long will it take to receive my order?
Most orders are produced and shipped within 5–7 business days. Once shipped, delivery times vary based on your location and selected shipping method.
During periods of high demand, campaign events, or special promotions, processing times may extend to 10–14 business days.
We appreciate your patience and support.
Can I make changes to my order after it has been placed?
If you need to update your shipping address or contact information, please contact us immediately via the contact form and include your order number.
Once an order has entered production or has shipped, modifications may not be possible.
If you need to change items in your order, contact our customer service team as soon as possible. If production has not begun, we may be able to cancel your order so you can place a new order with the correct items.
I'm having trouble placing an order. What should I do?
If you are experiencing technical issues during checkout, we recommend:
- Refreshing your browser
- Trying a different browser or device
- Clearing your browser cache and cookies
- Confirming that all required fields have been completed
If you continue to experience difficulties, please contact our support team via the contact form and we will be happy to assist you.
My order arrived damaged, incomplete, or incorrect.
We work hard to ensure every order is produced and shipped accurately. If your order arrives damaged, contains incorrect items, or is missing merchandise, please contact us within 14 days of delivery via the contact form.
When contacting us, please include:
- Your order number
- A description of the issue
- Photos of any damaged or incorrect items
Our team will review your request and work quickly to provide an appropriate resolution.
Can I purchase items that are no longer available?
Unfortunately, once merchandise has been removed from the store, it is typically no longer available for purchase.
Campaign merchandise collections may change throughout the campaign season based on availability, inventory levels, and campaign initiatives.
Who manages this online store?
Atlanta Brand Central proudly manages the Official Keisha Lance Bottoms Merchandise Store, including merchandise production, order fulfillment, shipping, and customer service.
Our team is committed to delivering quality products and exceptional service to supporters across Georgia and beyond.
How do I contact the campaign?
Atlanta Brand Central manages the online merchandise store but is not responsible for campaign operations, policy positions, volunteer activities, fundraising, endorsements, or official campaign communications.
For campaign-related questions, volunteer opportunities, media inquiries, or other official campaign matters, please contact the Keisha Lance Bottoms campaign through its official channels: officialkeishalancebottoms.com
For questions regarding merchandise, orders, shipping, returns, or customer support, please contact Atlanta Brand Central directly.
- Customer Support Contact Information
- Phone: 404-312-8777
- Email: info@abcatl.com
Need Additional Help?
If you don’t find the answer you’re looking for, please contact our customer support team via the contact form.
- Atlanta Brand Central
- Phone:, 404-312-8777
- Email: info@abcatl.com
We are committed to responding to all inquiries as quickly as possible.
- Customer Support Hours
- Monday – Friday
- 9:00 AM – 5:00 PM Eastern Time